Office Policies

Welcome to Alitheia Healing Acupuncture. Please take a moment to review our most up-to-date office policies regarding cancellations, no-shows, illness, lateness, and booking. These policies help us maintain a respectful and supportive healing environment for everyone. This information was last updated March of 2025.

🔐 Initial Appointment Deposit Policy

A non-refundable deposit is required to book all Initial Appointments. This deposit will be applied to the cost of your first visit.

This policy ensures your time is reserved and respected, and allows us to maintain availability for clients seeking care. Rescheduling is still available up to 24 hours in advance.

⏳ Late Arrivals

Please plan to arrive on time. If you are more than 15 minutes late, we may need to adjust or reschedule your appointment, depending on our daily schedule.

Late arrivals that prevent treatment may still be considered a missed appointment, and the no-show fee may apply.

🕰️ Cancellation & No-Show Policy

Appointments may be rescheduled or canceled without penalty up to 24 hours before your appointment time.

Ways to Cancel or Reschedule: Each method creates a time-stamped record—there’s no need to follow up unless you need additional support.

  1. Use the confirmation or 48-hour reminder emails, scroll to the bottom of the email and the link to reschedule or cancel is provided.

  2. Email: AHANaturalMedicine@gmail.com

  3. Call: 801-988-5898 (Please leave a message if we do not answer)

Late Cancellations (within 24 hours) and No-Shows are subject to a fee equal to 50% of the scheduled service.

🤒 Illnesses & Emergencies

We understand that life happens, and illness or emergencies may occasionally prevent you from attending your appointment.

If you're not feeling well, please contact us before your appointment so we can determine whether in-person treatment is appropriate. Acupuncture and other therapies may help alleviate symptoms such as:

  • Headaches and migraines

  • Digestive or reproductive discomfort

  • Aches and pains related to colds or flu

When appropriate, we may recommend that you keep your appointment and wear a mask in the office, especially in cases of mild coughing or sneezing.

If you are actively contagious—with a fever, persistent cough, or other symptoms—we kindly ask that you stay home. In these cases, we are happy to offer a Telehealth session in place of your in-person visit.

Whether you're contagious or simply unable to travel, we may conduct a remote Telehealth consultation to assess your condition and provide at-home care recommendations, including:

  • Acupressure

  • Gentle Qigong or breathwork

  • Nutrition and herbal support

Your health—and the wellbeing of our entire community—is always our top priority.

🧘 Considerations & Grace Policy

  • For convienience and clarity our booking app tracks all cancellations and no-shows electronically.

  • Clients with 2 or more late cancellations or no-shows may:

    • Be asked to prepay for future appointments

    • Be required to book directly through the office (not online)

    • In rare cases, be refused future service

💳 Service Rates

Initial Consultation & Acupuncture$150 ($50 deposit to be applied to your appointment.)

Follow-Up or Package Appointment$100

30 Min Add-On Services$40–$55

60-Minute Manual Therapeutics$100

90-Minute Arvigo Maya Abdominal Therapy$150

Medical Qigong / Reiki$150

Note: These rates are the standard valued rates and will be applied in th event of a missed appointment; including those using Subscriptions and Packages.

📞 Questions?

Feel free to reach out if you need clarification or have concerns. We're always here to support you on your healing journey.

Alitheia Healing Acupuncture
📧 AHANaturalMedicine@gmail.com
📞 801-988-5898